Cloud Managed Services
Your Cloud, Our Expertise
We provide a set of specialized organizational capabilities for enabling value for customers in the form of services. Our Managed Services are designed to bring you perceived benefits, usefulness, and importance. We believe that true value is always co-created, and we work closely with you to ensure your cloud journey is successful.
Our principles
Shaping the Future of
Managed Services
Skills
Expertise at Your Service
With more than 20 years of experience in the IT field, we bring a high level of professionalism and a skilled, specialized team to every challenge. Our expertise ensures that your IT needs are handled with the utmost care and proficiency.”
Adaptability: “Embracing Change, Driving Innovation.
Adaptability
Embracing Change, Driving Innovation
We quickly and easily adapt to change and new ways of working. Our team is ready to collaborate on any project or with any customer, providing flexible and responsive solutions that meet your unique needs.
Commitment
Your Goals, Our Mission
We deeply understand our customers’ goals and are committed to ensuring the success of projects and services. Your success is our success, and we work tirelessly to help you achieve your objectives.
Value
Creating Value, Together
We offer a robust, responsive, and proactive service model that rapidly creates value with the customer. Our Managed Services are designed to deliver tangible benefits and help you make the most of your IT investments.
EXPECTED RESULTS
The Impact of Our Managed Services
When you choose our Managed Services, you can expect tangible, positive outcomes that drive your business forward. From improved platform stability and reduced operational costs to increased productivity and minimized risk, our services deliver results. Here’s what you can expect:
Improved Platform Stability
Our regular assessments and service improvement framework ensure a healthy, stable environment that meets Service Level Agreements (SLAs). You can count on reliable and consistent performance.
Reduced Cost of Operations
We leverage shared services and automated tooling to run your platform and applications, reducing the cost of operations. Our offshore model provides cost-effective solutions without compromising on quality.
Improved Productivity
Increased agility and improved application lifecycle management through DevOps and automated monitoring and alerting lead to improved productivity and efficiency in your IT operations.
Mitigate Risks & Ensure Compliance
We reduce operational and compliance risks associated with runtime environments, operations, and data protection and privacy. We help you navigate the complex landscape of IT compliance.
Increased IT Focus on Business Value
Our Managed Services free up your staff to focus on business value-add transformation projects with minimal involvement in operations. We handle the IT so you can focus on driving your business forward.
FOCUS ON THE CUSTOMER
Customer-Centric Approach:
Your Success is Our Success
At the heart of our Managed Services is a deep commitment to our customers. We tailor our services to meet your unique needs and work closely with you to ensure your success. Here’s how we put our customers first:
Account Control & Insights
Gain insights about your usage of the platform with monthly/quarterly updates on your activities and priorities. We provide you with the information you need to make informed decisions.
Increased IT Focus on Business Value
Our Managed Services free up your staff to focus on business value-add transformation projects with minimal involvement in operations. We handle the IT so you can focus on driving your business forward.
Drive Subscription Conversions/Renewals
We leverage our Managed Services value framework to document the business impact of use cases deployed on the Platform. This helps you see the tangible benefits of our services and drives subscription conversions and renewals.
Minimize Risk of Churn
We proactively help customers who are falling behind on upgrades due to resource constraints and business priorities, minimizing potential churn. Our Managed Services ensure you’re always on track and getting the most out of your IT investments.
SERVICE DESK / TICKETING SYSTEM
Support When You Need It
Our Service Desk provides a single point of contact that assists throughout the entire service and ensures that all users receive help promptly. Here’s how we handle customer requests and issues.
Requests Tracing & Monitoring
We trace and monitor all requests to resolve incidents quickly and avoid recurrence. Our proactive approach helps keep your IT operations running smoothly.
Manage Problems and Record Known Errors (KE)
Our service desk manages problems and records known errors, helping to prevent future issues and improve the reliability of your IT systems.
Connect to a Single Point of Contact (SPOC)
Our service desk provides a single point of contact that assists throughout the entire service and ensures that all users receive help promptly. We’re here for you whenever you need us.
Customer Feedback Collector Embedded System
We value your feedback and have an embedded system for collecting it. Your input helps us continuously improve our services and provide a better user experience.
OUR TEAM
Skilled Experts Committed to Your Success
The foundation for creating a high-performance team is the definition of strong and specific competencies. Our team embodies this principle, with more than 50 certifications in Cloud Technologies, TIBCO, ITIL, and Agile methodologies. Here’s what our team brings to the table:
Expertise and Experience
Our team members come from diverse backgrounds and bring a wealth of experience in the IT field. They have a deep understanding of various aspects of Managed Services and are always ready to tackle new challenges.
Certifications
Our team holds more than 50 certifications in Cloud Technologies, TIBCO, ITIL, and Agile methodologies. These certifications are a testament to our commitment to staying up-to-date with the latest industry standards and best practices.
Innovation and Creativity
We’re always looking for innovative ways to improve our Managed Services. Our team members are not just experts in their fields, but also creative problem solvers who can come up with out-of-the-box solutions.
Commitment to Customer Success
We’re deeply committed to our customers’ success. Our team works tirelessly to ensure that our Managed Services meet your unique needs and help you achieve your business goals.